100% Comfort Guaranteed

Here’s what our 100% Comfort Guarantee means for you.

The Biggie – 100% Money-Back Satisfaction Guarantee
Industry best two-year, factory-backed warranty on new installations. One year on repair or maintenance services. We guarantee that you’ll be comfortable every step of the way, or we’ll refund your money.

Count on Top-Notch Technicians – No Sub-Contractors
Our experienced network of 60+ Comfort24-7 Providers are Factory Authorized by Carrier or Bryant to meet strict training and customer service standards. That includes NATE certification (North American Technician Excellence) – the leading industry certification program for heating and air conditioning technicians.

Your Time Is Precious
You’ll never have to wait at home for a technician or sales person to arrive. Simply tell us how much notice you need and we’ll give you enough time to meet us at your home.

Your Property will be Left in Pristine Condition
All Comfort24-7 Providers are fully licensed and insured for your protection. Plus, from wearing booties to using floor protection to cleaning up after ourselves, we’ll protect your home and leave it exactly as we entered it...just more comfortable.

You will Always Be “In the Know”
Feel free to watch, question and comment our sales staff and technicians, who will always explain the work and available options to you as clearly as possible.

We Respect Your Environment
We safely reclaim and recycle all evacuated refrigerant and old equipment. Plus, we use ONLY environmentally safe Puron® Refrigerant on every new Carrier and Bryant air conditioning system.

REPAIRS & MAINTENANCE – SPECIFICS

1. One-Year 100% Money Back Satisfaction Guarantee on All Brands
If you are not satisfied with the service or repair performed, your Comfort24-7 Provider will repair the problem at no charge or remove the installed components and refund the service price.

2. Two-Year 100% Money-Back Satisfaction Guarantee on
Carrier and Bryant Equipment
If your Comfort24-7 Provider installs Carrier or Bryant Factory Authorized Parts that fail within two years from the installation date, the faulty part will be replaced at no charge.

 

NEW SYSTEM INSTALLATIONS – SPECIFICS

1. Two-Year 100% Money Back Satisfaction Guarantee
If you are not satisfied with your new system within two years of the original installation date, your Comfort24-7 Provider will repair the problem at no charge or remove the installed components and refund the installation price.

2. Lifetime Craftsmanship Guarantee
All ductwork connections, transitions, flue piping, and gas and electrical connections will be repaired at any time following a new system installation at no cost to the original purchaser, providing you still reside in that home.

3. 10-Year System Coverage

  • 10-Year Factory Parts and Labor Warranty All new system installation pricing includes our 10-Year factory-backed soup-to-nuts parts and labor warranty.
  • 10-Year Lightning & Flood Damage Coverage If your system is struck by lightning or damaged due to flooding within ten years of installation date, your Comfort24-7 Provider will give you a credit for up to $300 to cover the deductible amount of your homeowner’s insurance on any needed repair or replacement.
  • 10-Year Rust-Through Coverage If any cabinet piece (top cover, base pan, side/end panel) rusts completely though on your system, your Comfort24-7 Provider will replace it at no charge.

4. 25% Guaranteed First-Year Savings
We guarantee 25% savings on new systems that meet eligible efficiency levels, or we will reimburse you for the difference between the calculated 25% savings and your actual savings. In other words, if the cost of energy (gas and electric) associated with operating your new heating and cooling equipment in the first 12 months after installation is not reduced by at least 25% compared to the 12 months prior, we’ll pay the difference. Details on eligible systems and energy cost calculations are detailed on the 100% Comfort Guarantee Registration form.

 

TO GUARANTEE YOUR SATISFACTION,
WE JUST NEED YOUR HELP IN 2 SIMPLE AREAS

1. Proper operation and regular maintenance are required for coverage to remain effective. Just ask your Comfort24-7 Provider to provide you with guidelines and maintenance instructions for your specific system.

2. You must register any new system within 90 days of installation to validate and activate your factory-backed 10-Year Parts and Labor Warranty.

The Comfort24-7.com 100% Comfort Asterisk-Free Guarantee means we do what we say and back it 100% or your money back. It’s that simple.

Because we believe you should be comfortable 100% of the time.